1. Shipping Across India
SEDGE ships pan-India through trusted last-mile delivery partners. Every order is packed with care and dispatched from our fulfilment centre within 24–48 business hours of confirmation, excluding Sundays and public holidays.
Once dispatched, you will receive a tracking link via email and SMS so you can follow your parcel in real time.
2. Delivery Timelines
Average delivery time across India is 4 to 10 business days from the date of dispatch, depending on your pincode and serviceability. Metro cities typically receive orders within 4–6 business days. Tier-2 and tier-3 cities, and remote or rural pincodes, may take 6–10 business days.
Delivery timelines are indicative and may vary due to courier delays, weather, or events beyond our control.
3. Prepaid Orders Ship Faster
Prepaid orders (UPI, credit card, debit card, net banking, and wallets) are prioritised for dispatch and generally ship faster than Cash on Delivery orders. If you would like your order to reach you sooner, we recommend choosing a prepaid payment method at checkout.
4. Cash on Delivery (COD)
Cash on Delivery is available on select pincodes across India. COD orders may take 1–2 additional business days to dispatch due to verification. A nominal handling fee may apply on COD orders, shown at checkout.
If a COD order is refused at delivery, repeat COD privileges on your account may be restricted.
5. Shipping Charges
Shipping is free on all prepaid orders over ₹1,499. For orders below this amount, a nominal delivery charge applies, calculated at checkout based on weight and destination. COD orders may carry an additional handling fee as displayed at checkout.
6. Order Tracking
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your order from the “Track Order” section on our website or by writing to us at care@sedge.com with your order number.
7. Delivery Attempts
Our courier partners will attempt delivery up to 3 times at your provided address. If all attempts fail, the parcel may be returned to our warehouse. In such cases, we will contact you to arrange a re-dispatch, which may incur an additional shipping charge.
8. Incorrect or Incomplete Address
Please ensure your shipping address, pincode, and contact number are accurate at checkout. SEDGE is not responsible for delays or non-delivery caused by incorrect or incomplete addresses. Address changes after dispatch are not possible.
9. Delays Beyond Our Control
While we work hard to deliver on time, certain situations — natural events, strikes, courier disruptions, or force majeure — may delay shipments. We appreciate your patience in such cases and will keep you updated.
10. International Shipping
At present, SEDGE ships only within India. International shipping will be introduced in the future, and we will announce it on our website and social channels.
11. Damaged or Missing Parcels
If your parcel arrives damaged or appears tampered with, please refuse delivery or note it with the courier and contact us within 48 hours at care@sedge.com with photos. We will investigate and resolve it promptly.
12. Contact Us
For any shipping-related questions, write to us at care@sedge.com or use the Contact page. Our team responds within 24 hours on business days (Monday to Friday, 10:00 AM to 6:00 PM IST).