1. Our Return Policy
At SEDGE, every piece is checked before it leaves our studio. Because we operate on a made-to-last model, we accept returns only for items that are wrong, defective, damaged, or materially different from what you ordered. We do not accept returns for change of mind, incorrect size selection, or general wear, so please review the size guide on each product page before ordering.
2. What Qualifies for a Return
A return is accepted when:
- The item received is defective or damaged.
- The item received is materially different from the product ordered (wrong product, wrong size, wrong colour).
- The item received is missing accessories, tags, or components that were part of the original product.
- The item was tampered with or opened during transit, causing damage.
If your order meets any of the above, please raise a return request within 48 hours of delivery.
3. What Does Not Qualify for a Return
Returns are not accepted for:
- Change of mind.
- Incorrect size ordered by the customer.
- Products that have been worn, washed, altered, or used.
- Products missing original tags, packaging, or accessories.
- Innerwear, swimwear, and personalised or customised items.
- Items marked as final sale or non-returnable at the time of purchase.
4. How to Raise a Return Request
To request a return:
- Write to care@sedge.com within 48 hours of receiving the order.
- Include your order number, registered email, and clear photographs or a short video of the item showing the issue.
- Our team will review your request and respond within 24–48 business hours.
- If approved, we will arrange a pickup from your address, or ask you to self-ship the item to our warehouse address (shared on approval).
Return requests raised after 48 hours of delivery, or without valid photographs/video, may not be accepted.
5. Exchanges
Exchanges are available only in cases of defective, damaged, or wrong items, where the correct size or variant is in stock. If the requested size/variant is not available, we will offer a refund instead. Exchanges are not available for change of mind or size preference.
6. Return Shipping
- If the return is due to a wrong, defective, or damaged item from our side, return shipping is free — we will arrange or reimburse the pickup cost.
- If the return is for any other approved reason, the cost of return shipping may be borne by the customer.
7. Refunds
Once your returned item is received at our warehouse and passes inspection, the refund is initiated. The amount is credited back to the original payment method within 4 to 7 business days from the date of refund initiation. Bank processing times may vary slightly depending on your bank or payment provider.
- Prepaid orders are refunded to the original payment method.
- Cash on Delivery orders are refunded via bank transfer to the details provided by you.
- Shipping charges, if any, are non-refundable unless the return is caused by an error on our side.
8. Damaged or Tampered Parcels
If your parcel arrives visibly damaged or tampered with, please refuse delivery or note it with the courier and contact us within 48 hours at care@sedge.com with unboxing photos or a video. We will investigate with the courier and resolve it at the earliest.
9. Cancellations
Orders can be cancelled only before dispatch. Once dispatched, cancellations are not possible. To cancel, write to care@sedge.com with your order number as soon as possible. Prepaid cancellations before dispatch are refunded in full; cancellations after dispatch are treated as returns and are subject to the return policy above.
10. Order Not Delivered
If your order is marked delivered but you have not received it, please contact us within 48 hours so we can investigate with the courier partner.
11. Misuse of Return Policy
We reserve the right to refuse returns or refunds in cases of repeated misuse, suspected fraud, or violation of these terms. Accounts found abusing the return process may be restricted from future returns.
12. Contact Us
For any return, exchange, or refund related questions, write to us at care@sedge.com or use the Contact page. Our team responds within 24 hours on business days (Monday to Friday, 10:00 AM to 6:00 PM IST).